Thursday, March 31, 2005

Orb, Take 2

After mentioning my problems with Orb in my last post, I received a couple of comments from Ted at Orb directing me to their support guy.

That's awesome customer service. There are obviously some folks at Orb monitoring Feedster and Technorati searches for Orb to see what the blogosphere is saying. That is definitely a good sign for a company when they grok the power of the blogosphere like that -- because most likely anyone they win over with good customer service is going to continue to try out the product and talk about it.

Like I'm doing.

So stay tuned to see if I can get Orb working.

1 Comments:

At 8/04/2005 01:57:00 PM, Blogger Ted said...

Ryan:

Wanted to check back in with you about your experience with Orb. You never posted again... so I didn't know if that was a good or a bad thing. The product has evolved a GREAT deal since we last exchanged email so I hope if you did give up that you will give us another try now.

best

Ted Shelton

 

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